AQ999 Terms & Conditions — A Complete Guide for All Malaysian Players

Welcome to aq999, an online casino platform built exclusively for Malaysian players. By accessing, registering for, or using any part of the aq999 website (aq999.cash), you agree to be fully bound by the Terms & Conditions set out in this document.

These Terms & Conditions constitute a legally binding agreement between you (the player) and aq999. If you do not agree with any part of these terms, you are not permitted to use the aq999 platform. Continued use of the aq999 website and services following any amendment to these terms will be deemed acceptance of the updated terms.

This document is to be read alongside aq999's Privacy Policy and aq999's Responsible Gambling Policy, all of which together form the entire agreement between you and aq999.

To register and use the aq999 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration
• Is Malaysian residents or are located in Malaysia while using the platform
• Have full legal capacity to enter into a binding agreement
• Have never previously had an aq999 account terminated due to fraud or breach of terms
• Are not on an active self-exclusion list or gambling limit programme

Each player is permitted to register only one account one (1) account only at aq999. Registering a second, third, or multiple accounts using different details is strictly prohibited. aq999 reserves the right to merge, suspend, or terminate any duplicate accounts detected, and to forfeit any associated balances or winnings.

Aq999 reserves the right to request identity verification documents at any time, including a copy of your MyKad, a utility bill, or a Malaysian bank statement for KYC (Know Your Customer) purposes. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.

Aq999 supports a wide range of local Malaysian payment methods to make depositing easy for players. All deposits are processed in Malaysian Ringgit (MYR) only.

• The minimum deposit at aq999 is RM20 per transaction
• No daily maximum deposit limit applies to VIP Platinum members
• All deposits must be made from a bank account or e-wallet registered in the same name as the aq999 account holder
• Deposits from third-party accounts are not accepted and will be returned after deduction of processing fees
• Aq999 does not charge any processing fees for deposits

Aq999 players may make withdrawals at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction
• The maximum daily withdrawal limit for regular members is RM10,000
• Silver VIP members and above enjoy higher withdrawal limits — up to RM50,000 per day for Platinum members
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the aq999 account holder
• All bonus rollover requirements must be fully met before any withdrawal can be processed

Aq999 reserves the right to withhold or delay withdrawals for security review or KYC verification purposes. In such cases, the aq999 team will contact the player within 24 hours to explain the reason for the hold.

Aq999 offers a wide range of bonuses and promotions for players in Malaysia. All bonuses are subject to the specified rollover requirements. By accepting any bonus, players agree to comply with the following terms:

• Welcome Bonus: Up to RM888 on your first deposit. 15x rollover within 30 days.
• Daily Reload Bonus: 5%–10% on daily deposits. 8x rollover within 7 days.
• Weekly Cashback: 10%–15% of net weekly losses. No rollover required — withdrawable immediately.
• Refer a Friend Bonus: RM50 for each friend who successfully registers and makes their first deposit. 10x rollover.
• Raya & Festive Promotions: Special bonuses are launched in conjunction with Malaysian festive seasons. Terms and conditions will be stated in each individual promotion.

Any attempt to abuse the aq999 bonus system — including opening multiple accounts to claim bonuses repeatedly, systematically employing low-risk hedging strategies, or colluding with other players to exploit promotions — will result in forfeiture of all bonuses and may lead to permanent account termination.

All games offered at aq999 — including slots, live casino, Blackjack, roulette, baccarat, Sports Betting, badminton, and e-sports — are governed by their respective game rules, which can be found on each game's page.

• All game outcomes generated by the RNG (Random Number Generator) system are final and not subject to dispute
• In the event of a technical disruption during a game session, aq999 will resolve the matter based on the last saved server record
• Aq999 reserves the right to void any bets placed during periods of technical system failure
• Sports Betting odds may change at any time before a match begins. Bets already accepted by the system are final at the odds recorded at the time of acceptance.
• The use of automation software, bots, or any external assistance programmes during gameplay is strictly prohibited
• Minimum and maximum bet limits vary by game type and are subject to change at aq999's discretion

For live casino games with real dealers, players must respect table rules and follow dealer instructions at all times. Any inappropriate behaviour may result in the player being removed from the table without compensation.

Players are solely responsible for keeping their aq999 account login credentials confidential. aq999 recommends the following steps to protect your account security:

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) through your account settings
• Do not share your login credentials with anyone, including family members
• Log out of your account after every session, especially when using a shared device
• Report to aq999 support immediately if you suspect any unauthorised activity on your account

Aq999 is not liable for any losses arising from a player's failure to safeguard their account credentials. Any activity carried out through your account is deemed to have been performed by you, unless you report unauthorised access within a reasonable timeframe.

Aq999 reserves the right to suspend or terminate any player account for the following reasons:

• Violation of any part of these Terms & Conditions
• Suspected fraud, money laundering, or other criminal activity
• Opening of multiple accounts by the same player
• Failure to submit the requested KYC verification documents
• Player found to be under 18 years of age
• Bullying, threatening, or abusive behaviour directed at aq999 staff
• Unwarranted chargeback requests filed through a bank or digital wallet provider

Players may also close their own account at any time by contacting aq999 support. Eligible balances will be returned within 3–5 business days upon completion of the review process. If an account is terminated due to a terms violation, aq999 reserves the right to withhold all or part of the balance at its sole discretion.

Aq999 is fully committed to the principles of responsible gambling. We believe that gambling should remain an enjoyable form of entertainment and never become a source of financial stress or personal hardship.

• Deposit Limit: Players may set daily, weekly, or monthly deposit limits through their account settings
• Loss Limit: Set a maximum loss amount you are comfortable with for any given period
• Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, or 30 days
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling is negatively affecting your life

For more information on self-exclusion tools and responsible gambling support resources, please visit our Responsible Gaming aq999.

To the extent permitted under applicable Malaysian law, aq999 shall not be liable for:

• Any financial losses incurred by the player as a result of gambling activity on the aq999 platform
• Service disruptions caused by factors beyond aq999's control, including internet outages, third-party server issues, or natural disasters
• Indirect, incidental, or consequential losses arising from the use of the aq999 platform
• Any technical errors arising from third-party software that is not under the direct control of aq999

In no circumstances shall aq999's total liability to a player exceed the net deposit amount made by that player in the 30 days preceding the liability claim.

All content on the aq999 platform — including logos, brand names, website design, graphics, text, software, and source code — is the exclusive property of aq999 and is protected under Malaysian copyright law.

• Players may not copy, distribute, republish, or use any aq999 content for commercial purposes without written consent
• The aq999 domain name, trademarks, and logo may not be used without explicit permission
• Any infringement of aq999's intellectual property rights may result in legal action

Aq999 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at its sole discretion. Amendments take effect immediately upon publication on aq999.cash.

Players are encouraged to review this page regularly to stay up to date with the latest terms. aq999 will display the most recent update date at the top of this page. Continued use of the aq999 platform following any amendments constitutes acceptance of the updated terms.