Your privacy is our priority at aq999. This Privacy Policy clearly sets out how we collect, use, store, and protect your personal information as an online casino player in Malaysia.
Aq999 takes seriously its responsibility to protect the personal data of every Malaysian player. The following are our six core privacy protection commitments.
To deliver the best aq999 online casino experience to Malaysian players, we need to collect certain categories of personal information. We only gather what is strictly necessary to operate our services safely and efficiently.
| Data Category | Sample Information | Required? |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Required |
| Contact Information | Phone number, email address, residential address | Required |
| Financial Information | Bank account number, bank name, account holder name | Required |
| Digital Wallet Data | Touch 'n Go account ID, GrabPay, DuitNow | Optional |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Activity Data | Game records, transaction history, login logs | Automatic |
| Player Preferences | Preferred game types, language, account settings | Optional |
For KYC (Know Your Customer) verification requirements mandated under Malaysia's anti-money laundering regulations, aq999 may also request copies of official documents such as your identity card (MyKad), passport, utility bills, or bank statements dated within the last three months. These documents are stored securely and used solely for identity verification purposes.
Note: Aq999 never stores your credit card details or PIN. All financial transactions are processed through secure payment channels, including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay.
Aq999 collects players' personal information through the following methods:
Aq999 does not purchase personal data from any external or third-party sources. All information we hold is obtained directly from your interactions with the aq999 platform.
Aq999 uses collected personal information solely for legitimate, clearly stated purposes. The following is a comprehensive list of the purposes for which aq999 player data is used:
Right to Withdraw Consent: You may opt out of aq999 marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting aq999 support directly. Opting out of marketing communications will not affect your use of aq999's services.
Aq999 understands how important your privacy is. We do not sell, rent, or trade players' personal data to third parties for commercial purposes. However, in certain limited circumstances, aq999 may need to share specific information with the following parties:
All third parties that receive aq999 player data are required to uphold data protection standards equivalent to those in this Privacy Policy and are not permitted to use such information for any purpose other than those specified.
Aq999 continuously invests in the latest cybersecurity infrastructure to ensure the personal data of Malaysian players is always protected. Our technical and organisational security measures include:
Data Breach Reporting: In the event of a data security breach affecting your personal information, aq999 is committed to notifying affected players within 72 hours of becoming aware of the incident, in line with industry best practices.
The aq999 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions smoothly. The types of cookies we use include:
| Cookie Type | Function | Duration |
|---|---|---|
| Session Cookie | Maintaining your login status during an active session | Expires when browser is closed |
| Preference Cookies | Saves your language settings and display preferences | 1 year |
| Analytics Cookies | Analysing website traffic patterns and usage behaviour | 90 days |
| Security Cookies | To detect suspicious activity and prevent fraud | 30 days |
You can manage your cookie settings through your browser options at any time. However, disabling certain cookies may affect the functionality of some aq999 platform features. Analytical and marketing cookies can be disabled without affecting the platform's core functions.
As an aq999 player in Malaysia, you have the following rights with respect to your personal data, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia:
How to Exercise Your Rights: To exercise any of the privacy rights above, please submit a written request to support@aq999.cash by stating the type of request, your full name, and your aq999 account number. All requests will be processed within 14 business days.
In operating the aq999 online casino platform, certain player personal data may need to be transferred or processed outside Malaysia — for example, for server hosting requirements, international payment processing, or third-party game software services.
When cross-border data transfers occur, aq999 ensures that recipients outside Malaysia provide an adequate level of data protection, whether through:
Aq999 does not transfer players' personal data to countries without adequate data protection standards without first obtaining explicit consent from the player concerned.
The aq999 platform is exclusively for individuals aged 18 years and above. aq999 does not knowingly collect or process personal information from individuals under the age of 18.
Should aq999 discover that personal information of a child under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has an account with aq999 may report this to support@aq999.cash for prompt action.
The aq999 website may contain links to third-party websites such as game software providers, payment platforms, or industry information sites. The aq999 Privacy Policy applies solely to the aq999 platform itself and does not cover the privacy practices of those external websites.
Aq999 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage players to read the Privacy Policy of each website they visit.
Aq999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, current legal requirements, or service improvements. Any material amendments will be communicated to players via email or a prominent notice on aq999.cash before the changes take effect.
Your continued use of the aq999 platform after any amendment takes effect will be considered your acceptance of the updated Privacy Policy terms. We encourage players to review this page periodically.
Last Updated: January 2026. This latest version of the Privacy Policy supersedes all previous versions.
If you have any questions, concerns, or complaints regarding aq999's Privacy Policy or how we handle your personal data, please contact the aq999 privacy team through the following channels:
Aq999 values the trust that every Malaysian player places in us. The privacy and security of your data is a responsibility we take seriously every day.
As an aq999 player, you have full rights over your personal data in accordance with Malaysia's PDPA.
You now know how aq999 protects your privacy. Create your aq999 account today and enjoy Malaysia's best online casino experience with a welcome bonus of up to RM888 — your data is always safe with us.